Get in Touch With Us
This page is for reaching the editorial team behind New Zealand Online Casinos. We research offshore casino sites that accept players in New Zealand and rank them on payout speed, bonus terms, game range and licensing. If something we have published looks wrong, out of date, or unclear, writing to us is the fastest way to get it looked at.
Email is the best way to contact us
Send your message to [email protected]. A person reads every email. We aim to reply within two working days, New Zealand time, and longer over public holidays.
Please include the page you are writing about, the casino name if your message concerns a specific operator, and the date you saw the information. Bonus terms, withdrawal limits and country availability change often, so a date helps us check what changed and when.
What we can help with — and what we can't
| We can help | You need the casino's own support |
|---|---|
| Corrections to bonus figures, wagering terms or payment lists on our pages | A pending withdrawal, locked account or failed deposit |
| Questions about how we rank and score casinos | KYC document verification and identity checks |
| Suggesting an operator or topic we should cover | Disputed bonus balances or voided bets |
| Media, editorial and partnership enquiries | Self-exclusion requests on a specific account |
| Pointing you toward New Zealand responsible-gambling support | Anything requiring access to your account records |
We are an independent comparison site, not an operator. We hold no player accounts, process no deposits or withdrawals, and cannot see your balance or verification status. Account matters must go through the casino's own live chat or support email — they are the only party able to act on them.
How we make money, stated plainly
Some links on this site are commercial. If you open an account through one, New Zealand Online Casinos may earn a commission from the operator at no extra cost to you. Commission does not buy a position in our rankings and it does not soften a review. If you think a page reads as though it did, tell us — that is exactly the kind of message we want.
Flagging an issue with a reviewed casino
These write-ups cover three of the highest-rated sites on our list. Each entry below notes the headline offer as advertised and a genuine limitation, so you know what to check before you contact anyone.
LuckyDreams — our top-rated site, editorial rating 10.0
LuckyDreams sits first because its welcome package, advertised at up to $10,000 plus 500 free spins, is spread across several deposits rather than loaded into one large first-deposit match, which suits players depositing modest amounts in NZD. As with every welcome offer here, the headline figure is the maximum across the full package, is subject to wagering requirements, minimum deposit, expiry dates and a maximum cashout cap, and you must be 18 or over. The limitation: a multi-deposit structure means the full amount is only reachable if you keep funding the account, and reaching the top of that range is not realistic for most casual players. Read the bonus terms on site before claiming, and if the published terms differ from what we show, email us.
VegasNow — editorial rating 9.9
VegasNow earns its place on a similarly broad package, up to $8,000 plus 500 free spins, paired with a pokie-led lobby that covers the volatility range most New Zealand players are looking for. Free spins commonly carry their own wagering and winnings caps separate from the cash portion, so treat the two parts of the offer as distinct. The limitation: a lower headline ceiling than some rivals on this list, which matters if you are a high-stakes player rather than someone chasing faster, smaller cashouts.
LetsLucky — editorial rating 9.9
LetsLucky offers $4,500 plus 300 free spins — deliberately smaller than the top two, and that is the point. A tighter bonus generally means a smaller amount to turn over before a withdrawal clears, which is the single biggest factor in how quickly you actually see money back. The limitation: the headline number will look thin next to offers advertising five figures, and the same conditions still apply — wagering, expiry, maximum cashout, and game contribution rates that vary between pokies and table games.
Payments, payouts and what to send us about them
Every site on this list is offshore, so deposits and withdrawals work differently from a domestic account. Typical NZ-friendly methods include Visa and Mastercard debit or credit cards, e-wallets, prepaid vouchers, bank transfer and, at some sites, cryptocurrency. Each carries its own minimum and maximum deposit, its own withdrawal limits and its own processing time — e-wallets usually clear fastest, card and bank transfers slowest.
- Currency — check whether the cashier holds NZD. Where it does not, your bank or the operator may apply a conversion cost on the way in and again on the way out.
- Fees — some methods are free at the casino but charged by your bank or card issuer. The two are separate.
- Withdrawal caps — daily, weekly and monthly limits apply at most sites and can slow a large win down considerably.
- KYC — expect to supply ID and proof of address before a first withdrawal is released. Uploading these early usually shortens the wait.
If a payment method, limit or processing time we list no longer matches what an operator publishes, send us the page and what you saw. That kind of report is the most useful message we get.
Questions about the games we describe
Our game coverage is organised the way these lobbies actually are, and messages about any of it are welcome:
- Online pokies — the largest category by far, spanning classic three-reel machines, video slots with feature rounds, and progressive jackpot titles. RTP percentage and volatility are the two numbers worth reading before you spin.
- Table games — blackjack, roulette, baccarat and poker variants in RNG form, generally with a lower house edge than pokies but often a reduced contribution toward wagering requirements.
- Live dealer rooms — real dealers streamed in real time, with blackjack, roulette and game-show formats. Live tables frequently contribute little or nothing toward bonus wagering, so check before you play a bonus balance there.
- Software providers — the studios supplying those games determine much of the quality and the published RTP figures.
Sportsbooks and other products at the same operators
Several of the brands we cover run more than a casino. 22bet and Betrepublic, for example, sit across sports betting as well as casino play. Those sportsbook sections usually operate under the same account and wallet but under different promotional terms — sports bonuses have their own odds minimums and settlement rules, and casino wagering rarely counts toward them or vice versa. Some operators also run separate virtual sports or bingo sections. We review the casino side; if you are writing to us about a sports promotion, say so, because the terms are not interchangeable.
Eligibility, licensing and responsible play
You must be at least 18 to open an account at any site listed here. All the operators we cover are based offshore and licensed outside New Zealand, which is how New Zealanders are able to play at them — we publish the licensing jurisdiction and, where the operator provides one, a verification link on each review, and we do not claim a New Zealand licence for any of them. Because these are offshore accounts, the consumer protection available to you comes from the licensing regulator rather than a domestic authority, so it is worth reading who that regulator is before depositing.
Every reputable operator provides responsible-gambling tools: deposit and loss limits, session reminders, cooling-off periods and self-exclusion. These are set inside your account and we cannot apply them for you. If gambling has stopped being entertainment, free and confidential help is available in New Zealand through the Gambling Helpline on 0800 654 655 and through the Ministry of Health's Choice Not Chance service.
Readers comparing exclusion schemes across other markets may also find our overview of casinos operating outside GamStop in the UK useful for context on how those systems differ.
How we assess the sites we list
Our ratings are editorial. They are not customer-review scores and they are not based on testing — we research and verify published information rather than depositing or playing. Four things carry the most weight:
- Stated withdrawal limits and processing times, and how clearly they are published.
- Bonus terms read in full: wagering multiple, expiry, maximum cashout, game contribution.
- Licensing, with the jurisdiction and licence details named where the operator publishes them.
- Practical fit for New Zealand players: NZD support, NZ-friendly payment methods, mobile play on phones and tablets, and support reachable at sensible NZ hours.
Scores are revisited when terms change. Our last full review of this page's information was Sep 21, 2026, by Alexander Reid.
Before you write
If your question is about a specific transaction, contact the operator first — they hold the record and we do not. If it is about anything we have published, or about how we reached a ranking, write to [email protected] with the page name and, where relevant, a date. Corrections get priority, and we will tell you what we changed.